{"id":213,"date":"2026-03-25T08:06:10","date_gmt":"2026-03-25T08:06:10","guid":{"rendered":"https:\/\/n2oall.com\/?page_id=213"},"modified":"2026-08-15T12:01:09","modified_gmt":"2026-08-15T12:01:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/staging.n2oall.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n

Customer questions<\/p>\n

Useful answers before you order.<\/h2>\n

Find clear information about products, quantity pricing, Canadian shipping, customer support, and store policies.<\/p>\n<\/div>\n

\n
\nWhere does Iceburn ship?<\/summary>\n

Iceburn ships across all 10 Canadian provinces and all 3 territories according to the published shipping zones. The available rate is selected from the delivery province or territory and order subtotal.<\/p>\n<\/details>\n

\nHow much is shipping?<\/summary>\n

Ontario, AB, BC, MB, QC, NS, and NB are CA$15 below CA$130 and free at CA$130 or more. NL, PE, and SK are CA$24.99 below CA$130 and CA$10 at CA$130 or more. YT, NT, and NU are CA$34.99 below CA$130 and CA$20 at CA$130 or more.<\/p>\n<\/details>\n

\nWhich currency is used?<\/summary>\n

Product prices, quantity tiers, Cart totals, and shipping rates are shown in Canadian dollars using the CA$ format.<\/p>\n<\/details>\n

\nHow does quantity pricing work?<\/summary>\n

Eligible ZYN and VELO products use per-product quantity tiers: 1\u20134 tins at CA$14.99 each, 5\u20139 at CA$13.99 each, and 10\u201320 at CA$12.99 each. The product page and Cart show the applicable unit price and total.<\/p>\n<\/details>\n

\nCan I choose a quantity that is not a preset?<\/summary>\n

Yes. The 1, 5, and 10 tin cards are shortcuts connected to the standard quantity field. The plus\/minus controls can select another supported quantity.<\/p>\n<\/details>\n

\nHow do I know whether a product is available?<\/summary>\n

Published product pages show an In stock status without exposing exact inventory quantities. Availability can change before an order is placed.<\/p>\n<\/details>\n

\nCan I change my delivery address?<\/summary>\n

Contact Iceburn as soon as possible with the order number and correct details. Whether a change can be made depends on the order\u2019s current handling stage.<\/p>\n<\/details>\n

\nHow do wholesale enquiries work?<\/summary>\n

Wholesale is handled directly through WhatsApp, Telegram, or email. There is no wholesale account, automatic pricing, catalogue, or checkout.<\/p>\n<\/details>\n

\nWhat should I do if an item arrives incorrect or damaged?<\/summary>\n

Contact Iceburn with the order number and clear details before sending anything back. The information will be reviewed and the next step provided under the Return & Refund Policy.<\/p>\n<\/details>\n

\nWhere can I read store policies?<\/summary>\n

Shipping, Privacy, Terms of Service, and Return & Refund pages are linked in the footer.<\/p>\n<\/details>\n<\/div>","protected":false},"excerpt":{"rendered":"

Answers about Iceburn Nic ordering, Canadian shipping, quantity pricing, product information, contact, and returns.<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-213","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/pages\/213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/comments?post=213"}],"version-history":[{"count":6,"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/pages\/213\/revisions"}],"predecessor-version":[{"id":806,"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/pages\/213\/revisions\/806"}],"wp:attachment":[{"href":"https:\/\/staging.n2oall.com\/fr\/wp-json\/wp\/v2\/media?parent=213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}