Contact Iceburn before returning an item so the order details can be reviewed and the correct next step provided.
Start with the order details
Do not send a product back without receiving return instructions. Contact Iceburn with the order number, the email used at Checkout, the product involved, and a clear description of the issue.
Incorrect, damaged, or missing items
Report the issue with clear details and, where useful, photographs of the item and shipping package. Iceburn will review the order information and provide the next step. This process does not promise a particular replacement, return, or refund outcome.
Change-of-mind requests
Contact Iceburn before returning an item. Eligibility may depend on the product, its condition and packaging, handling considerations, and the circumstances of the request. Items sent without instructions may not be accepted.
Refund handling
If a refund is approved, it is handled through an available method appropriate to the order. Processing time can vary after the refund is issued. Shipping costs and other order-specific amounts are reviewed as part of the request.